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Contact Us:

thegiftgallery.com is at your service 24 hours a day, 365 days a year.

If you would prefer to talk with a customer service representative just dial our Toll-free number 1-800-394-8775 during out Customer Service hours, Monday - Friday 10 a.m. to 6 p.m. EST.

Is e-mail your preference? E-mail us at customerservice@thegiftgallery.com anytime with your queries.

Snail Mail:

The Gift Gallery
Attn: Customer Service
P. O. Box 442
Webster, MA 01570-0442

Fax: 1-508-943-1846

Whichever way you choose to contact us, you'll be greeted with friendly and professional service to assist you. Back to Top

Ordering:

There are several ways in which you may place an order with us. The first is placing your order though our on-line shopping system. The second is by calling a customer service representative toll-free at 1-800-394-8775 and place your order. Finally you can print out an order form and mail or fax your order to us. Whichever method you use your order will be promptly processed and shipped to you with care. Back to Top

Shipping Rates & Policies:

thegiftgallery.com can ship anywhere in the world! We use a couple of different shipping methods depending on whether the delivery address is in the contiguous US or not. All orders are shipped from our Webster, Massachusetts location.

Shipping Rates:

 
Contiguous US
non Contiguous US
Non US Addresses

US Parcel Service (#)

US $6.50 Actual Shipping Cost Charged Actual Shipping Cost Charged
UPS Ground
US $6.50 Not Available Not Available
UPS 3 Day Select
Actual Shipping Cost Charged
Not Available Not Available
UPS 2nd Day Actual Shipping Cost Charged Not Available Not Available
UPS Next Day Actual Shipping Cost Charged Not Available Not Available

# - Tracking numbers are currently not available for this shipment method.

All in-stock orders are processed within 24 hours and you can expect them to arrive via standard delivery within 7 - 10 business days.

Orders shipped outside of the United States may be charged customs or duty fees from the destination country in order to receive your order. This varies by country and is handled by the customs department in the destination country.

If the delivery address is different than the billing address (i.e. sending someone a gift), a customer service representative will call you to ensure that all purchases are authorized. This protects all parties in the event of credit card fraud. Back to Top

Return Policy:

We will be glad to exchange defective items only within 30 days from date of sale.

If the item is defective, thegiftgallery.com will refund your shipping charges for the returned item and send you a replacement immediately. Please use the original package and packing material when returning merchandise. Also, include a copy of your invoice with your package. Additionally, with collectibles, all certificates and original boxing must be included.

All Sales are final.

Worn, broken, or damaged merchandise can not be returned. Back to Top

Pricing & Availability:

All prices are subject to change without notice.

If an item is backordered at the time of order, it will be shipped as soon as possible at the price listed at the time of order.

If you register to be on the Wait List for an item. You will be notified before your order is shipped. Back to Top

 
 

The Gift Gallery - 505 South Main St - Webster, MA. 01570-0442
Tel. 800-394-8775 / 508-943-4402 - Fax. 508-943-1846
E-Mail: info@thegiftgallery.com

Hours (EST):
Tuesday - Saturday (10am - 6pm), Friday until (7pm)
Sunday & Monday (Closed)

 
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©The Gift Gallery, Inc. 1996 - 2016